refunds and cancellations

Nodograph is sold as a digital download and perpetual desktop license. No physical goods are sold, so there is no shipping process and no physical return process.

Checkout, tax calculation, payment processing, and delivery are handled by Lemon Squeezy, a Stripe company. After a completed payment, Lemon Squeezy should send the Windows download and license details to the email address used at checkout. If that email does not arrive, contact support with the purchase email and approximate purchase time.

The desktop license is a one-time purchase. There is no recurring subscription to cancel unless a future offer says otherwise at checkout.

You can request a refund within 14 days of purchase. Refunds are generally approved for accidental duplicate purchases, purchases made in error, or material technical problems that cannot be resolved after a reasonable support attempt.

To request a refund, use the contact form and include the purchase email, order or license reference if available, and a short description of the problem. We aim to respond within 5 business days.

Approved refunds are returned to the original payment method through Lemon Squeezy. Bank and card network processing times can vary. We may decline refund requests connected to fraud, abuse, license misuse, or requests outside the policy where the law allows.

If something is wrong with an order, contact support before opening a payment dispute. Once a card dispute or chargeback is opened, the refund path may pause while Lemon Squeezy and the card network review the dispute. We may provide purchase, delivery, license, and support records as dispute evidence.

Nodograph is currently sold as a one-time digital software license. There are no subscriptions, reservations, or recurring services to cancel. If you bought the wrong product or no longer want the license, request a refund under the refund policy.